سياسة الاسترجاع

K11. Return Conditions: At K1, we are keen to provide high-quality products according to our customers' requirements. Since some products are manufactured or modified specifically based on the customer's request, our return policy applies only in the following cases: • A technical problem or manufacturing defect in the product that affects its performance. • The product arrives damaged or not in accordance with the specifications agreed upon at purchase. 2. Cases where returns are not possible: • If the product is customized or designed based on the customer's request. • If there is no defect or technical issue in the product. • If the customer changes their mind after completing the order and manufacturing. • If the customer refuses to receive the order. 3. Return request procedures: • The customer must contact us within [3 days] of receiving the product and attach proof of the problem (photos or video). • Our team will examine the product, and if a technical problem is confirmed, the product will be replaced or the amount refunded depending on the case. • Any return request that does not comply with the above conditions will be rejected. 4. Cancellation before shipping: • Since some products are made specifically based on the customer's request, the order cannot be canceled after the manufacturing process has begun. 5. Script and activation return policy: • All digital scripts (such as Cronus Zen scripts and XIM MATRIX) are intangible products and are delivered via activation code or file. • If an activation code or script has been created or delivered to the customer, a return or refund request is not permitted. • The only exception: returns are allowed only if it is proven that the customer's device does not accept or fully run the script, provided that: a clear proof is presented (video showing the problem). confirmation that the issue is not due to incorrect settings or improper use. • If it is confirmed that the problem is with the script itself: the issue will be fixed or a replacement version provided. If a solution cannot be found, the amount will be refunded. • The following cases are not included in the return: lack of knowledge on how to use the script. incompatibility of the script with the player's settings or gameplay style. customer changing their mind after receiving the code. any request after using or sharing the script. • The activation code is for individual use only and may not be shared or resold; any violation cancels the right to support or warranty.